Customer expectations for services are very email list high (and rising), and customer service representatives (csrs) need the skills to meet them. Customer interaction can affect a business's reputation. 62% of consumers share bad experiences with others eighty-two percent of u.S. Customers quit dealing with the company due to poor customer experience95% of consumers say customer service is important in brand loyalty the most important future customers are current customers, as 80% of future profits come from 20% of existing customers. So you will want to keep themacquiring new customers costs about five times more than retaining existing ones.
Not only that, reducing customer attrition by 5% can increase profits by up to 125%. Customer attrition is the number of customers who unsubscribe or terminate their service. With the right skills of your customer service agents, you can retain more customers longer. Customer retention statistics showing the importance of customer service skillsstrong customer email list service skills = customer retention. Customer retention = success. What are customer service skills? Customer service skills are the ability to meet customer needs and help solve customer problems. Customer service skills include: talents and attributes to build strong customer relationships through a positive customer experience positive company review phrases that serve as a component of a company's reputation"Friendly service!"
"Knowledgeable staff" "I went an extra mile" "They email list understood my problem and helped me solve it." "Fast response time" "Trusted employees" knowledge needed to solve a customer's problem, provide support, and do it wellkeep reading to learn: 25 customer service skills to improve customer retention and acquisition4 ways to improve your team's customer service skillsget started for free active campaign trial get the best marketing automation platform for 14 days – completely free (no credit card or obligation, set up right away). Enter your email sign up 25 customer service skills to improve customer retention and acquisitionthere